Help / FAQs

From fragrance details to shipping, we’ve got answers to all kinds of questions!
If you can’t find what you’re looking for, please send us an email at and we'll be happy to help!

Products & Candle Care

Great (and important) question!

At Witchy, we care about you and the environment. That's why all of our candles are clean-burning and non-toxic.

We work with top, global fragrance houses to develop and manufacture our scents, which contain both naturally-harvested and safe-synthetic ingredients.

All of our fragrances are naturally paraben and phthalate-free, and we follow strict international safety standards and testing set by the IFRA.

Over the years, we've experimented and adjusted our formulation a lot to produce optimal burn and scent quality.

In general, we like our candles full-bodied and pronounced, and you can expect this from your new Witchy candle.

Feel like we went too strong or too weak? We’d love to hear your feedback, and offer an exchange!

No! All Witchy candles are cruelty-free and vegan.

Snip your wick! Wicks are happiest when at a very short (about 0.5 cm) height. After your first burn, use a pair of scissors to trim the wick to the right length, ensuring a steady, smoke-free flame.

In general, all Witchy candles are 30cl. Our candles are poured into cylindrical glasses that are 9.5cm tall and 8cm wide. Each glass is filled with approx. 220g wax, which equates to a 50-55 hour burn time.

Some collections use a slightly smaller 20cl glass, which produces a 40-45 hour burn time.

Wondering what size you have? Exact sizes will always be listed in the individual product listing!


So glad you asked, Witchy candles make the BEST gifts!

Visit our Gifting page to purchase one of our pre-made bundles, or create your own. You’ll also have the option to add packaging or write a message to accompany your gift.

Our gift packaging is always free!

Once the order arrives to your recipient, you will get a confirmation email!

It’s our priority to make sure everyone loves their Witchy candle.

In the case that you or the person you've gifted to isn't a fan of a particular scent, please email us at to arrange an exchange.

Amazing, we're so happy to hear this! Please email us at and detail the products and quantities you're looking for.

Shipping & Returns

Find the most frequently asked questions below.

Witchy ships internationally from our factory in England!

We ship worldwide via Evri/Hermes, Royal Mail, DHL Express and United States Postal Service (USPS).

Shipping is calculated at checkout, so it's best to proceed to see the price. Or over £66, we pick up the bill on the shipping in the UK.

Due to COVID please allow 2-5 days for orders to process, we apologize for this delay. We are doing everything we can to reduce the order processing time. As soon as it ships you’ll receive a shipment notification email with a tracking number.

We understand! If you need your item shipped ASAP, please reply to our dispatch email to notify the team.